Help without handing over your history
Support
Start with the answers below. Never include cycle notes, Health data, backup files, or other sensitive health details in a support message.
Common questions
Keep the details on your side of the screen.
Most issues can be resolved without sharing personal health data.
What is included for free, and what does Pro add?
Cycle logging, calendar history, insights, Private Visit Briefs, and JSON backups are included for free. Pro adds optional Apple Health sync, CSV export, and accent themes with a one-time purchase. The App Store shows the current price in your currency. There is no subscription.
What does a Private Visit Brief share?
Choose a 3-, 6-, or 12-month summary, then review its preview before sharing. Names, exact dates, notes, and intimacy details stay withheld unless you enable them. The Disclosure Receipt lists what you included and withheld. The Example Brief uses sample data and does not change your logs.
Where is my cycle data stored?
Cycle logs and profiles are stored locally by the app on your iPhone. Period, Privately does not use an account or company server for cycle history.
How do I make a backup?
Open Settings in the app, choose Backup & Restore, then export a JSON backup. Save it somewhere you control. Test that you can locate the file before making major changes to your data.
How accurate are predictions?
Predictions are estimates based on the cycle history you log. They usually improve as you record more cycles, but bodies vary. Do not use predictions for contraception or medical decisions.
Why is Apple Health not syncing?
Confirm that Pro is unlocked, then review Period, Privately permissions in the Health app or iOS Settings. Health access is optional and can be changed at any time.
How do I restore Pro?
Open Privacy, tap the Settings gear, choose Upgrade to Pro, and tap Restore purchase. Use the same Apple Account that made the original purchase. If a payment is awaiting approval, Pro unlocks after Apple completes it.
How do I turn reminders off?
Change reminder options in Period, Privately Settings, or disable notification permission for the app in iOS Settings.
Direct support
Help with your app, not your private history.
Email support@periodprivately.com with your app version, iOS version, and a description of the issue. Do not attach cycle logs, backups, or personal health details.
Read the privacy policy